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CONDITIONSBOOKING PROCEDURES
All requests between Metha Travel Srl and their clients will take place in a written form (via e-mail or fax). Your requests must be sent via fax or e-mail indicating all the following basic information:
RESERVATIONS AND PAYMENTS1. Upon acceptance of our quotation, our Booking Division will then proceed in making all necessary reservations. Please note that we will always mention the names of the hotels on which our quotation was based, but if at the time of reservation that particular hotel is not available, we will try to select one of the same category and rate. Should there be a difference in the rate of the hotel confirmed, then the relative supplement or decreased amount will be advised immediately for your acceptance. However, we will always do everything possible to maintain the same rates. 2.With your final confirmation, we request a 30 % deposit of total amount due in order to guarantee all services. Full payment, along with the complete rooming-list and final itinerary, must be received no later than three weeks prior to the clients' arrival in Italy. Any additional request after that date, will be invoiced separately. If payments are not received within the terms above mentioned, Metha Travel is entitled to cancel the booking. Under exceptional circumstances additional deposits may be required and they will be indicated at the time of our final confirmation. For late bookings, full payment is due at the moment of your confirmation. CANCELLATION POLICYGROUPS
If additional penalties are applied, due to different hotel policies, they will be indicated at the time of our offer . FIT
If additional penalties are applied, due to different hotel policies, they will be indicated at the time of our offer. COMPLAINTSMetha Travel has to be informed immediately by clients about any complaints that may occur during the tour. If you do not bring any such complain to our attention in accordance with this clause you will seriously reduce your ability to make a claim because you have denied us the opportunity to address the problem. On your return you have 7 days to write us your complain (telephone calls are not taken into account). We will not accept any form of liability for claims received after that date. In the unlikely event of any legal dispute the competent court is deemed to be where the organization has its legal domicile, in this case in Rome. RESPONSIBILITYMetha Travel is responsible to you in making arrangements for the tour services offered, including transportation, sightseeing and hotel accommodation. The carries, hotels, and other suppliers providing tour services are independent contractors and are not agents, employees, servants of, or in joint venture with the Company. Metha Travel does not assume any liability whatsoever for damage, loss, injury, death, accident or delay to person or property due to an act of default by any hotel, carrier, restaurant, or other person rendering any of the services included in the tour or by force majeure. Metha Travel reserves the right to make changes to the itinerary whenever the company deems it necessary for the comfort, convenience or safety of the participants and to cancel a tour at any time. No responsibility is assumed for any delay or damage due to illness, strikes, government restraints, labour disputes, machine breakdown, acts of terrorism, weather or any other causes beyond Metha Travel's control. |
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